It’s my goal to maintain a positive environment in my online spaces, for myself, my fans, and my representatives.
Therefore, by captain’s orders, the following behaviors will get you banned from any or all of my online and digital platforms, including but not limited to the following:
- Abusive language to me, my representatives, or my fans and followers
- Rudeness to me or any of my representatives during customer service or any other interaction
- Obsessive, possessive, or aggressive behavior toward me (you may love me, but you don’t own me; don’t be a creep)
- A plethora of truly evil things like threats of violence, racism, other nasty -isms, etc.
- Failure to pay for goods or services
This list may be updated, and I reserve the right to ban anyone from my online platforms for any reason at any time.
If you have a transaction in process…
…via DanielleLincolnHanna.com or by direct order placed with me or my representatives:
- We will either fulfill your order or refund your money as efficiently as possible.
- We will cancel any pre-orders of upcoming books. If already paid for, your money will be refunded as efficiently as possible.
- We will block you from placing future orders via DanielleLincolnHanna.com.
You are, of course, welcome to acquire my books via any other online platform, bookstore, or library. But we will no longer do business with you directly.
How can you avoid the plank?
By being a nice person. Mistakes happen. We all have bad days and get a little snippy. Sometimes we don’t realize what we’re doing or saying. A sincere apology to the offended party or parties and improved behavior will carry you a long ways. But two offenses will get you banned permanently.
A note on customer service culture
Some of my fans have been snippy with their customer service requests, only to learn later that they were, in fact, speaking directly with me, their favorite author–and then their behavior improved drastically. I don’t bring this up to shame anyone, but to introduce a point that is dear to my heart:
I reject our current retail culture in which “lowly” retail employees and customer support staff are fair game for verbal abuse. Being “lower” in company status is no reason for customers to not treat staff like people. One day, I’ll probably have staff to process your orders and handle your customer support questions. When that day arrives, I expect you to treat my people with as much respect as you would treat me. To date, I have carefully hand-picked every person I have ever worked with. They are my people, and I love them.